mekar 99 Platform Privacy Notice
This page describes what we collect when you use mekar 99 and how we keep that data protected. Your privacy matters to us, and we are transparent about the information we request during account registration, deposit processing, and customer support interactions. We collect personal data only for legitimate operational reasons—such as verifying your identity, processing payments, and responding to your requests.
We at mekar 99 operate across supported regions including Jakarta, Surabaya, Bandung, and Medan. Our data handling practices reflect both our operational needs and applicable privacy law in each jurisdiction where we provide services. If you have questions about how we use your data, we invite you to contact our support team through the channels listed at the end of this notice.
Data Collection and Use
We collect personal information when you register an account on mekar 99. This includes your name, date of birth, email address, phone number, and residential address. We request this information to verify your identity and to comply with account-opening requirements. During deposit and withdrawal transactions, we also collect payment method details—such as the name on your bank account or e-wallet identifier—and retain records of those transactions for reconciliation and dispute resolution.
Our customer support team may collect additional information when you contact us—such as the details of your inquiry, any documents you submit, and correspondence history. We use this information solely to address your request and to improve our service. We do not sell or share your personal data with unrelated third parties; however, we may share limited information with payment processors, identity verification providers, and other service vendors who help us operate the platform.
Know Your Customer (KYC) on mekar 99
We may request identity documents such as a national ID, passport, or driving licence to complete your account verification. We retain these documents securely and use them only for compliance purposes. Our typical verification window is several working days; however, complex cases may require longer review.
Payment Processing and Third-Party Providers
We at mekar 99 support payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. When you deposit or withdraw funds, your transaction data passes through these payment processors. We do not store your full payment card or bank account numbers; instead, we retain only transaction identifiers and settlement records. These third-party processors operate under their own privacy policies, which we encourage you to review.
Your Rights and Data Access
Depending on applicable law in your jurisdiction, you may have the right to request access to the personal data we hold about you, to correct inaccurate information, or to request deletion in certain circumstances. To exercise these rights, contact our customer support team. We will respond to such requests within a reasonable timeframe, typically within ten working days. Note that we may retain some data longer if required by law or for legitimate business reasons such as dispute resolution or fraud prevention.
Cookies and Tracking Technologies
Our website and mobile experience on mekar 99 use cookies and similar tracking technologies to remember your preferences, maintain session security, and understand usage patterns. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them). These help us provide a smoother experience; however, you can manage cookie settings through your browser. Disabling cookies may affect certain platform features.
Data Security and Storage
We implement industry-standard security measures to protect your data against unauthorised access, alteration, or loss. Our servers are located in secure data centres; however, some servers may sit outside your jurisdiction. We encrypt sensitive data in transit and at rest, and we limit access to personal information to employees and contractors who need it for their work. Despite our efforts, no security system is entirely foolproof; therefore, we cannot guarantee absolute protection against all forms of cyberattack.
Key takeaways
- We collect name, date of birth, address, and payment details to operate your account on mekar 99
- We may request identity documents (KYC) during account verification; typical processing is several working days
- Payment data is handled by third-party processors such as mobile banking, local payment, online payment, and banks; check their privacy terms
- You may request access to, correction of, or deletion of your personal data within legal limits
- We use cookies to improve your experience; you can manage these through your browser settings
- We encrypt your data and use security measures, but cannot guarantee absolute protection
Jurisdiction and Policy Updates
Our services are available only where local law permits. We recognise that privacy laws vary across regions; therefore, this policy is general guidance. If you reside in a specific jurisdiction with strict data protection laws, applicable local regulations may override or supplement this notice. Users are responsible for verifying that their use of mekar 99 and our handling of their data comply with their own jurisdiction's law.
We update this privacy notice from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through your account on mekar 99 or via email. Your continued use of the platform following such notification signifies your acceptance of the revised terms. If you do not agree with an update, you may request account closure.
Contact and Support
If you have questions about our privacy practices, wish to exercise your data rights, or suspect a data breach affecting your account on mekar 99, please contact our customer support team. We offer multilingual support and aim to respond to privacy enquiries within one business day. You can reach us through the contact channels listed in our FAQ section. For formal complaints, we also provide an escalation process; documentation of your concern will be retained and reviewed by our compliance team.
Last updated: January 2025. This privacy notice is effective for all users of mekar 99 as of the date shown above.